FAQs
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Delivery Information
Yes. New Light Florist currently delivers flowers, cakes, bouquets, and gifts across Raipur and nearby serviceable locations. Please contact us to confirm delivery availability for your area.
You can place your order directly through our website by selecting your preferred product, adding it to the cart, and completing the secure checkout process.
Yes. You can mention your preferred delivery time while placing the order. We will do our best to deliver within the requested time slot, subject to availability.
Yes. Same-day delivery is available for eligible orders placed before the daily cut-off time. Please place your order early to ensure timely delivery.
Delivery charges depend on the delivery location and order value. The applicable delivery fee will be shown during checkout before payment.
Absolutely! We can deliver your order directly to the recipient while keeping your personal details confidential, if requested.
Once your order is confirmed, our team will keep you updated regarding its delivery status. You can also contact us directly for updates.
Payment
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other secure online payment methods. Cash on Delivery may be available for selected orders.
Please wait a few minutes and check your email or SMS for confirmation. If your order is still not confirmed, contact our support team with your payment details.
Cancellation
Yes. Orders can be cancelled before they are prepared or dispatched. Once the order is out for delivery, cancellation may not be possible.
Order modifications are possible only before the order is processed. Please contact us immediately for any changes.
Refund, Replacement & Returns
Yes. If you receive a damaged or incorrect product, please contact us within 24 hours with photographs. We will review the issue and offer a replacement or refund where applicable.
Since flowers and cakes are perishable products, returns are generally not accepted after delivery unless the product is damaged or incorrect.
Approved refunds are usually processed within 5–7 business days, depending on your bank or payment provider.
Address changes are possible only before the order is dispatched. Please contact us as soon as possible.
Offers & Coupons
Yes. We regularly offer seasonal discounts, festival offers, and promotional deals. Follow our website and social media pages for the latest updates.
Your coupon may have expired, reached its usage limit, or may not be applicable to the selected products. Please check the coupon terms and conditions.
You can enter your coupon code on the Cart or Checkout page before completing your payment.
Flowers & Gifts
Yes. We create customized flower bouquets and floral arrangements according to your preferred flowers, colors, and budget.
Yes. You can easily order flowers, cakes, chocolates, and gifts together for birthdays, anniversaries, weddings, and special occasions.
We provide floral arrangements for birthdays, anniversaries, weddings, Valentine's Day, Mother's Day, Father's Day, congratulations, sympathy, corporate events, and many other special occasions.
Yes. Every bouquet is prepared using fresh flowers to ensure premium quality and long-lasting freshness.
Yes. You can include a personalized greeting card message with your order at no extra cost.
Yes. We accept bulk flower and gift orders for corporate events, weddings, hotels, offices, and other special occasions.
You can visit our shop, call us at +91 89596 94000, or contact us through our website during business hours (8:30 AM – 9:30 PM, Daily).
