At New Light Florist, customer satisfaction is our priority. As we deal with fresh flowers, cakes, and perishable products, please read our refund and cancellation policy carefully before placing an order.

1. Order Cancellation

• Orders can be cancelled before they are processed or dispatched for delivery.
• Once an order has been prepared or is out for delivery, it cannot be cancelled.
• To request a cancellation, please contact us as soon as possible.

2. Refund Eligibility

A refund may be provided in the following situations:

• The order cannot be delivered due to our inability to fulfill it.
• The wrong product is delivered.
• The delivered product is damaged during transit.
• The order is cancelled by New Light Florist due to product unavailability.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Incorrect or incomplete delivery information provided by the customer.
• Recipient is unavailable at the delivery location.
• Delivery delays caused by traffic, weather conditions, public holidays, or other circumstances beyond our control.
• Minor variations in flower type, color, arrangement, or packaging due to seasonal availability.
• Customer changes their mind after the order has been prepared or dispatched.

4. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with clear photos of the product. After verification, we may offer:

• A replacement product, or
• A full or partial refund, depending on the situation.

5. Refund Process

• Approved refunds will be processed using the original payment method whenever possible.
• Refunds are generally processed within 5–7 business days, depending on your bank or payment provider.

6. Replacement Policy

Where possible, New Light Florist may offer a replacement instead of a refund for damaged, defective, or incorrect products.

7. Contact Us

If you have any questions regarding cancellations or refunds, please contact us:

New Light Florist
Address: Shop No. 3, HIG-8, Shankar Nagar Road, Beside Turning Point, Sector 1, Shankar Nagar, Raipur, Chhattisgarh – 492001
Phone: +91 89596 94000