Thank you for choosing New Light Florist. We are committed to delivering fresh flowers, cakes, gifts, and floral arrangements safely and on time.

1. Delivery Areas

We currently offer delivery within Raipur, Chhattisgarh, and nearby serviceable locations. If your delivery address is outside our service area, our team will contact you before processing the order.

2. Delivery Hours

Our delivery services are available daily during our business hours:

Monday – Sunday: 8:30 AM to 9:30 PM

3. Order Processing

• Orders are processed after successful payment confirmation.
• Same-day delivery is available for eligible orders placed before the applicable cut-off time.
• Orders received after the cut-off time may be delivered on the next available delivery slot.

4. Delivery Charges

Delivery charges may vary depending on the delivery location, distance, and order value. Any applicable delivery fee will be displayed during checkout before payment.

5. Delivery Attempts

Our delivery partner will make every reasonable effort to deliver your order to the recipient.

If the recipient is unavailable:

• The order may be handed over to a family member, neighbor, or security personnel (where appropriate).
• Our team may contact the customer or recipient to arrange a suitable delivery.
• Additional delivery charges may apply if re-delivery is required.

6. Product Availability

Flowers are seasonal and subject to availability. If a specific flower, color, or packaging is unavailable, we may substitute it with a similar product of equal or greater value while maintaining the overall quality and appearance.

7. Delivery Delays

While we strive for timely deliveries, delays may occur due to:

• Traffic conditions
• Adverse weather
• Public holidays
• Local restrictions
• Unforeseen circumstances beyond our control

We appreciate your understanding in such situations.

8. Incorrect Delivery Information

Customers are responsible for providing accurate recipient details, including name, address, and contact number.

New Light Florist will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

9. Freshness Guarantee

We carefully prepare every floral arrangement using fresh flowers. Since flowers are natural products, slight variations in color, size, or bloom may occur.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

New Light Florist
Address: Shop No. 3, HIG-8, Shankar Nagar Road, Beside Turning Point, Sector 1, Shankar Nagar, Raipur, Chhattisgarh – 492001
Phone: +91 89596 94000